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You may be entitled to compensation, which the FCA has estimated to be an average of £829* per qualifying agreement
If you would prefer the convenience and time saving of using a professional representative, continue below and we will identify the relevant agreements, register your interest and handle everything for you. It only takes a few minutes to complete.
What’s your name?
Please make sure to include all the names that appear on your driver’s licence/passport.
What’s your contact information?
Please provide your email and phone number.
Where do you currently live?
Enter up to 3 past or present addresses linked to you for the most accurate results.
33 Oaks Park, Rough Common
Canterbury, CT2GDP
Please enter your date of birth.
We need your date of birth to locate your records.
Sign to engage our claims management services
By signing below, you are engaging our services. We will make enquires through our trusted credit database partners and pursue potentially qualifying claims on your behalf, subject to our Terms of Engagement and Letter of Authority and Service Summary. Each relevant agreement identified will be added to your client portal, they will be reviewed and where appropriate, we will take the necessary steps on your behalf to pursue a redress claim.
By signing, you confirm your agreement with the statements set out below. When you are ready to proceed, press the continue button below the statements. If you have any doubts, please contact us to discuss your circumstances before continuing.
By signing this form I confirm that:
- I authorise Hallbrook Partners Limited (HALLBROOK) to carry out soft credit searches through its provider, Valid8 IP Ltd, for the purposes of locating my motor finance agreements, identity verification, fraud prevention and compliance with anti-money laundering requirements. I understand that these searches will not affect my credit score. Further information about how Valid8 IP Ltd processes personal data is available at www.valid8.co.uk/privacy.
- I understand that HALLBROOK provide administrative claims management services, and that this service is provided subject to the Terms of Engagement and Letter of Authority, which I have read along with the Service Summary and by signing this declaration, I agree to be bound by those terms.
- I authorise HALLBROOK to apply the above signature digitally to a Letter of Authority addressed to each lender identified from my credit file, to enable HALLBROOK to gather information and represent my interests in a motor finance commission claim. I can rescind my permission at any time by contacting you.
- I understand that I do not have to use a third party to register a claim, I have the right to pursue my claim with the lender directly, through the Financial Ombudsman Service or any public compensation scheme, including any industry wide redress scheme. Nevertheless, I wish to engage HALLBROOK and unless I advise of a different reason, this should be recorded as being for the potential time savings, ease and convenience of someone handling everything for me.
- I have not already pursued or engaged another firm to pursue a motor finance complaint on my behalf.
- I understand my right to cancel within 14 days without charge. I understand if I cancel after 14 days and work has started, cancellation fees under clause 4 of the Terms of Engagement will apply. I understand that fees may also be payable if I reject a reasonable offer of compensation which HALLBROOK recommends I accept.
- I have not previously been made Bankruptcy or entered a formal debt solution such as an Individual Voluntary Arrangement, DMP or DRO. I understand that if compensation is used to reduce or clear money owed under a finance agreement, I may receive £0 in cash and fees will still be payable. I acknowledge that if I am in arrears with the lender or I am currently/have previously been in a debt solution (such as an IVA, DMP, DRO, Bankruptcy), then the lender may use any compensation to pay towards those debts before making any payment to me and I will still be required to pay your fees.
We couldn’t submit your signature
There was a problem submitting your details. Please go back and check that the information you entered — your name, date of birth and address — is correct, then try again.
Unfortunately, No relevant agreement could be found
We were unable to identify any relevant vehicle finance agreements linked to your details. This can happen if the details you entered do not exactly match what's on your credit file, if your agreement was taken out a long time ago, or if the lender is not currently one that we believe we can assist with.
If you believe this is incorrect, please contact us and we’ll look into it for you.
Great news, we have found some potentially qualifying agreements.
We are making further checks and we will add the agreements we found to your client portal. We will be in touch over the next 48 hours with more information. Look out for an email from customercare@carfinanceclaims.com. In the interim, it would be really helpful if you could provide proof of your identity, as this will be required as we progress through the process.
Congratulations
Your application is complete
Thank you for instructing us to act on your behalf in relation to your Motor Finance Commission claim. Your application is now under review, and we will contact you as soon as possible.
Should you have any questions in the meantime, please contact us on 0115 822 1850 or at customercare@carfinanceclaims.com.
Unfortunately, we’re unable to assist with this agreement
Unfortunately your agreement is outside of the dates we can currently assist with. If you would like to discuss your specific circumstances with the team, in the first instance please email us at customercare@carfinanceclaims.com.